Refund & Return Policy

Thank you for shopping with nommum.com. We are committed to delivering high-quality personalized gifts. Please review our return and refund policy below to ensure a smooth shopping experience.

1. Return Policy

Most of our products are custom-made, which means they are uniquely created based on your provided information (e.g., names, dates, custom messages). Therefore, we do not accept returns for reasons such as change of mind or incorrect information provided by the customer.

However, we gladly accept returns in the following cases:

• The item arrives damaged or defective;

• You received the wrong product;

• The item differs significantly from its description.

Return Conditions:

• You must contact us within 7 days of delivery;

• The item must be unused and in its original condition;

• Proof of issue is required (e.g., photos of the damage or error).

Return Process:

1. Email us at [email protected] with your order number, description of the issue, and relevant photos;

2. We will review your request within 48 hours;

3. If approved, we will provide a return address;

4. Once we receive and inspect the returned item, a refund will be issued within 3–5 business days.

Please Note:

• Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

• We do not accept returns for custom orders if the customer submitted incorrect personalization details.

2. Exchange Policy

We offer free exchanges under the following conditions:

• The item arrived damaged during shipping;

• We made a mistake in personalization or sent the wrong product.

Exchange Instructions:

1. Contact us within 7 days of receiving your order;

2. Include your order number, explanation, and photos;

3. We will remake and ship the corrected item at no extra cost.

3. Order Cancellation

• You may cancel your order within 24 hours of purchase, provided it has not entered production.

• If production has started, the order cannot be canceled.

4. Contact Us

If you have any questions, feel free to contact our support team:

Email: [email protected]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

US Office:2849 S Normal Ave Chicago,60616